If you are an app marketer, it’s not a big deal for you to meet with hoards of pleased and upsetting reviews. Good reviews take your app up for a choice while bad reviews put it down making it avoidable when users are searching with similar keywords. You can enjoy the pleasure of good reviews, but you can’t manage the stress of bad ones. That’s why you need to learn managing good and bad reviews, so that your app shouldn’t be avoid just because getting off on the wrong foots.
When it comes to manage app reviews, you have to first collect some great user review tools and learn how to use them. Luckily, we have those great tools to save your searching time.
When it comes to manage app reviews, you have to first collect some great user review tools and learn how to use them. Luckily, we have those great tools to save your searching time.
1. Appsfire
Appsfire helps you manage reviews of both Android and iOS apps. It is too light to learn and too easy to execute. You can start with it within a few minutes.
Appsfire is a mobile native advertising company who has introduced Appsfire SDK to help you manage mobile app reviews. Capturing users’ attention at the right time is an exceptional quality of this SDK.
This SDK sends users’ opinions or suggestions directly to your inbox where you can manage them by separating good reviews from the bad ones. Bad reviews will end up in your inbox and good ones will reach to their right place.
2. Apptentive
Apptentive follows a different way than Appsfire. Its SDK first collect your users’ feedback and let you have a word with them directly via your app. You can personally interact with your users and solve their app issues. You can run a survey for your users to ask them questions and their experience with the app. Overall, Apptentive is to improve your relationship with customers.
3. Appboy
Appboy provides you a segmentation tool using which you can send personalize message to your users. Sounds familiar like Apptentive. But it is something more than that. It identifies your users and their behaviour as well to improve your app marketing skills.
4. UserVoice
UserVoice has three tools to help you manage app reviews:
- An effective feedback-and-idea gathering tool to prioritize any users’ content and start in-app conversation.
- A helpdesk to resolve issues easier and quicker.
- Knowledge based management tools to delegate your customer support campaign.
5. Instabug
The most interesting thing about Instabug is users can reach to you by shaking their smartphone. When they tilt their mobile, a screenshot will be captured and it will reach to you to make you understand the parts of app where users are facing problems. This will decrease the number of bad reviews and improve app engagement. In bonus, Instabug gives you easy-to-read charts of bugs founded by users in your app for better tracking.
With the above given tools, you can kick-start your app review manoeuvre within minutes. You can make strong and long-term assets of reviews, ratings and feedbacks that give guidance to new users and also influence them to reach the download stage.
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